Q: I have a voucher that expired during lockdown, can I still redeem it?
A: Yes of course! If your voucher expired between 1/03/2020 - 31/08/2020 the expiry date has been extended until 18/08/2021, so you have a whole year to use it. The only exception to this is that vouchers cannot be used as payment during the month of December.
Q: Can I attend my appointment with a friend?
A: At the moment due to our strict Covid-19 policy, we cannot allow extra people to attend treatments in any capacity. This is for your safety and ours.
Q: I have an upcoming appointment but I'm awaiting a Covid-19 test result, or think I might have come into contact with someone who has tested positive. What should I do?
A: Please let us know as soon as you can and we will be cancel your appointment. There is no charge for this, assuming the appointment has been cancelled before the treatment start time. This allows us to attempt to fill the slot.