FAQs

Q: I have a voucher that expired during lockdown, can I still redeem it? 

A: All vouchers that expired between 1/03/2020 - 31/08/2020 due to Lockdown 0.1 were extended until 18/8/2021, and have now expired. You have a year from purchase to use your voucher (excluding the month of December). 

Q: Can I attend my appointment with a friend? 

A: At the moment due to our strict Covid-19 policy, we cannot allow extra people to attend treatments in any capacity. This is for your safety and ours. This includes children, pets, guests, and people from the same household bubble. We allow a maximum of 6 people in the salon at once. 

Q: I have an upcoming appointment but I'm awaiting a Covid-19 test result, or think I might have come into contact with someone who has tested positive. What should I do? 

A: Please let us know as soon as you can and we will be cancel your appointment. There is no charge for this, assuming the appointment has been cancelled before the treatment start time. This allows us to attempt to fill the slot. 

Q: I recently attended an appointment and now I have symptoms or have tested positive for COVID-19, what should I do? 

A: Please let us know as soon as you can. We operate a track and trace system and will work through our internal procedures to log this and action upon it as per government guidelines. 

 

Q: Do all therapists wear PPE?

A: Absolutely! Our full COVID-19 safety procedures can be found here

Q: How do I cancel my appointment? 

A: You can cancel and reschedule your appointment via our booking system Fresha. Click 'Book Online' in the top right hand corner and follow the login information. 

Q: How far in advance does your calendar open? 

A: Approximately 6 weeks in advance. Keep an eye out for reminders or subscribe to our mailing list to be prompted.